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PRIVACY POLICY

IN OUR DATA PROTECTION POLICY, WE EXPLAIN WHAT PERSONAL DATA WE COLLECT, HOW WE COLLECT IT, WHAT WE USE YOUR DATA FOR AND HOW WE SAFEGUARD IT.

REFERENCES IN THIS PRIVACY NOTICE TO “THE WAREHOUSE GYM”, “WE”, “US” OR “OUR” MEANS THE WAREHOUSE GYM LTD.

WE CONTROL THE WAYS YOUR PERSONAL DATA ARE COLLECTED AND THE PURPOSES FOR WHICH YOUR PERSONAL DATA ARE USED AND ARE THEREFORE THE “DATA CONTROLLER” FOR THE PURPOSES OF THE GDPR 2018, DATA PROTECTION ACT 1998 AND ANY OTHER APPLICABLE EUROPEAN DATA PROTECTION LEGISLATION.

WHAT DO WE COLLECT?

  1. We want to give our members the best possible experience. To do so, we need to collect personal data from you for certain processes such as providing a service and when you enquire about our services.
  2. The data we collect may include personal information such as name, address, date of birth and other contact details.
  3. If you are buying our products or services, we will collect your credit or debit card information and/or your bank account number and sort code.
  4. Any feedback you’ve given us through our website or apps including member support. This may be used for training and operational compliance.
  5. As you use our VirtuaGym app, you will need to share certain personal information with us, such as your name, phone number and email address, and to create a unique password for your account.
  6. When you visit our websites or use our apps we collect device information such as the IP address of your device, your device model and its settings and network information.
  7. Cookies on the Warehouse Gym and VirtuaGym websites that help us provide you a tailored experience. Please refer to the cookies section within this Privacy Policy for more information on what cookies we use and how we use them.
  8. When you provide us with information about how you use The Warehouse Gym content/products or services in competitions, market research or consumer forums.
  9. Your marketing preferences that you provide when you sign up for our products and services.
  10. The type of products and services you have including your contract type and all information to do with your payments.
  11. CCTV data when you visit our gyms.

HOW DO WE USE THE DATA WE COLLECT?

  1. Primarily we use the data we collect to ensure we are providing you with highly relevant content, products and services that meet your specific needs, and to deliver more efficient account management.
  2. Here are some other ways in which we use this data:
  3. To help us refine our products and services.
  4. To make sure we are only sending you communications about products and services that you’ve shown an interest in.
  5. When you fill in a form to claim your free trial we will follow up with you via email to analyse our performance and service.
  6. To ensure you enjoy a good end-to-end member experience with us, from managing orders to sending invoices and answering your queries.
  7. To keep you updated on any changes to your services, and to advise you on how you can get the best out of our services and products.
  8. To enhance our member support by analysing your interactions with us.
  9. We will process your data to help us present appropriate offers to you in the form of relevant personalised communications based on your interests and characteristics.
  10. To ensure our service is secure and to detect or prevent fraud or crime.
  11. So that we can investigate, prevent or take action regarding illegal activities and violations of our Terms of Service and/or applicable law.
  12. To meet our legal and regulatory obligations.
  1. In many cases, we aggregate and/or anonymise your personal information so that it no longer identifies you.
  2. We use this data so that we can better understand our members and how they use our services so that we can improve our services to provide a better member experience or to create new services.

HOW IS THE DATA WE COLLECT SHARED?

  1. We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties.
  2. Your employer or health club benefits provider, if your membership is via a corporate scheme and The Warehouse Gym invoice them for your membership subscriptions.
  3. Bank/credit or debit card companies – in order to process your payments for services.
  4. Credit control company – with prior notification, should contract membership subscriptions or payment for goods or services become overdue (as per our T&C’s).
  5. Web servers/website providers – hosting/storing some personal data.
  6. IT support company – able to access some information to assist with IT issues.
  7. Social media site – hashed email matched to account to create custom audience file.
  8. Profiling company – some of your data may be temporarily shared to ensure relevance of marketing communication and profiling to enhance our targeting.

SECURITY THE DATA WE COLLECT?

  1. We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
  2. As described in this Privacy Notice, we may in some instances disclose your personal data to third parties. Where The Warehouse Gym discloses your personal data to a third party, we require them to have appropriate technical and organisational measures in place to protect your personal data; however in some instances we may be compelled by law to disclose your personal data to a third party, over which we have limited control.